Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

"tuna55", "we", "us", "our" — refers to the tuna55 online betting platform, accessible at https://tuna55.cam, and its operators, affiliates, and service providers.
"Platform" — refers to the tuna55 website, any associated mobile interfaces, applications, software, and all services made available through those channels.
"Member", "you", "your" — refers to any individual who registers a personal account on the Platform and uses tuna55 services.
"Account" — refers to the personal account created by a Member upon successful registration, through which all Platform services are accessed.
"Services" — refers collectively to all products and services offered by tuna55, including sports betting, live casino, slot games, lottery markets (including togel — Indonesia's traditional numbers lottery), and all other gaming products available on the Platform.
"Bet / Wager" — refers to any amount of real-money funds staked by a Member on an event or game outcome through the Platform.
"Bonus Funds" — refers to promotional credits, free bet allocations, cashback amounts, or any other non-cash value added to a Member's account as part of a promotional offer.
"Wagering Requirement" — refers to the minimum total betting turnover that must be completed before Bonus Funds or winnings derived from Bonus Funds may be withdrawn from a Member's account.
"KYC" — Know Your Customer; the identity verification process required before certain account functions are enabled, including withdrawals.
"IDR / Rp" — Indonesian Rupiah; the currency in which all account balances, deposits, withdrawals, and transactions on the Platform are denominated.
"WIB" — Waktu Indonesia Barat (Western Indonesia Time), UTC+7; the default time zone used for all scheduled events, draw times, and promotional deadlines on tuna55 unless otherwise stated.
"Prohibited Jurisdiction" — any country or territory from which access to or use of the Platform is restricted or prohibited under these Terms or applicable law.

2 Acceptance of Terms

By accessing the tuna55 Platform, creating an Account, or placing any Bet or Wager through our Services, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated into these Terms by reference.

If you are accessing the Platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms, and references to "you" in these Terms shall include that person.

Continued Use: Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. We recommend you review these Terms periodically. The effective date at the top of this page reflects the date of the most recent revision.

3 Eligibility

To register an Account and use tuna55 Services, you must meet all of the following eligibility requirements at all times:

You must be a natural person (not a corporation or legal entity).
You must be at least 21 years of age. tuna55 strictly enforces the minimum age requirement. Any Account found to have been registered by or on behalf of a person under 21 will be immediately suspended and all funds therein will be handled in accordance with applicable regulations.
You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction where online gambling is not expressly prohibited by applicable law.
You must have full legal capacity to enter into a binding contractual agreement under the laws of your country of residence.
You must not be a current employee, contractor, or director of tuna55 or any of its affiliated entities, nor an immediate family member of such a person.
You must not be registered on any self-exclusion list maintained by tuna55 or any recognized responsible gambling organization.
You must not be acting on behalf of a third party when placing Bets or managing your Account.

Age Verification: tuna55 uses identity verification procedures to confirm the age and identity of all Members. We reserve the right to request documentation at any time and to suspend access pending verification. Providing false information regarding your age or identity constitutes fraud and may result in permanent account closure and forfeiture of all balances.

4 Account Registration

4.1 Single Account Policy

Each Member is permitted to maintain one (1) Account only on the tuna55 Platform. Opening multiple Accounts — whether under the same or different names, payment methods, devices, or IP addresses — is strictly prohibited. Multiple Accounts discovered during routine monitoring will all be closed, and tuna55 reserves the right to void all Bets and forfeit all balances associated with duplicate Accounts.

4.2 Registration Information

When registering, you must provide accurate, complete, and current information including your legal full name (as it appears on your national identity document), date of birth, Indonesian mobile number, and a valid email address. You are solely responsible for maintaining the accuracy of this information and must notify tuna55 of any changes promptly via our customer support channels.

4.3 Account Security

You are responsible for maintaining the confidentiality of your Account login credentials, including your username and password. tuna55 strongly recommends enabling two-factor authentication (2FA) on your Account. You must notify tuna55 customer support immediately if you suspect unauthorized access to your Account. tuna55 will not be liable for losses arising from unauthorized use of your Account due to your failure to safeguard your login credentials.

4.4 Account Currency

All tuna55 Accounts are denominated in Indonesian Rupiah (IDR / Rp). All deposits, withdrawals, Bets, winnings, and Bonus Fund allocations are processed in IDR. No currency conversion service is offered on the Platform.

Account Transfer: Accounts are strictly personal and non-transferable. You may not sell, transfer, gift, pledge, or otherwise assign your Account or any balance within it to any other person under any circumstances.

5 Identity Verification (KYC)

tuna55 operates a mandatory Know Your Customer (KYC) verification process in compliance with international anti-money laundering (AML) and responsible gaming standards. Members are required to complete KYC verification before their first withdrawal and may be asked to complete additional verification at any point during their membership.

5.1 Required Documents

Depending on your account activity and withdrawal amounts, tuna55 may request one or more of the following documents:

Proof of Identity: A clear scan or photograph of your Indonesian national identity card (KTP), passport, or driver's license.
Proof of Date of Birth: As indicated on your identity document.
Proof of Payment Method: A screenshot or photograph of your bank account details (account name matching your tuna55 registered name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, or any other bank used for deposits or withdrawals.
Proof of Address: A recent utility bill, bank statement, or official document issued within the last three months confirming your residential address in Indonesia.
Source of Funds: In cases of high-volume activity, tuna55 may request documentation demonstrating the legitimate source of funds used for betting.

5.2 Verification Timeline

tuna55 aims to complete standard KYC reviews within 24–48 hours of receiving all required documents. Complex cases may take up to 5 business days. During the verification period, deposit functionality remains active; however, withdrawals will be held pending successful verification.

5.3 Failure to Verify

If a Member fails to provide satisfactory KYC documentation within a reasonable period after request, tuna55 reserves the right to suspend the Account, restrict Services, and withhold pending withdrawals until verification is completed. Persistent failure to cooperate with KYC requests may result in permanent Account closure.

6 Deposits & Withdrawals

6.1 Accepted Payment Methods

tuna55 accepts deposits and processes withdrawals through the following Indonesian payment channels:

Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia)
E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All payment methods are subject to availability and may change without prior notice. tuna55 reserves the right to add or remove payment options at its discretion.

6.2 Deposit Conditions

The minimum deposit amount is Rp 10.000. Maximum deposit limits vary by payment method and account tier.
All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
Deposits are credited to your tuna55 Account balance upon confirmation from the payment provider, typically within minutes for e-wallet transactions and within 1–3 hours for inter-bank transfers.
tuna55 does not charge deposit fees; however, your bank or e-wallet provider may apply their own transaction charges.

6.3 Withdrawal Conditions

The minimum withdrawal amount is Rp 50.000. Maximum daily withdrawal limits apply per account tier.
Withdrawals must be made to a bank account or e-wallet registered in the same name as the tuna55 Account. tuna55 will not process withdrawals to third-party accounts under any circumstances.
Completed KYC verification is required before any withdrawal can be processed.
Standard withdrawal processing time is within 1–24 hours during business hours (WIB). Processing times may be longer during peak periods, public holidays, and national events such as Idul Fitri and Indonesian Independence Day.
tuna55 reserves the right to conduct additional security checks before processing any withdrawal request, which may temporarily extend processing times.
Any active Wagering Requirements must be fully met before Real Money funds can be withdrawn. Withdrawing while a Wagering Requirement is active will result in the forfeiture of any remaining Bonus Funds and associated pending winnings.

Anti-Money Laundering: tuna55 is committed to preventing money laundering and the financing of illegal activities. Any account displaying suspicious deposit and withdrawal patterns — including rapid deposit-and-withdrawal cycles with minimal betting activity — will be subject to investigation, potential suspension, and mandatory reporting to relevant authorities.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional rewards offered by tuna55 are subject to the specific terms communicated at the time of the promotion, as well as these General Bonus Terms. In the event of any conflict, the specific promotion terms take precedence.

7.2 Wagering Requirements

Unless otherwise stated, all Bonus Funds are subject to a minimum Wagering Requirement before withdrawal is permitted. The applicable Wagering Requirement multiplier will be clearly stated on each promotion page.
Wagering Requirements must be completed within the promotional period specified. Uncompleted requirements result in automatic forfeiture of Bonus Funds.
Bets placed on certain game types — including but not limited to low-margin casino games, certain togel (lottery) markets, and voided sports events — may not count toward Wagering Requirement fulfillment. Each promotion will specify eligible game contributions.
Bets funded entirely by Bonus Funds that result in winnings exceeding a specified cap may be capped at the maximum bonus win limit stated in the promotion terms.

7.3 Bonus Abuse

tuna55 operates a zero-tolerance policy toward bonus abuse. Actions deemed abusive include but are not limited to: opening multiple accounts to claim the same promotion, using low-risk betting strategies (such as arbitrage or hedging) solely to convert Bonus Funds to withdrawable cash, colluding with other Members on promotional offers, and providing false information to qualify for a promotion. Detection of bonus abuse will result in immediate forfeiture of all Bonus Funds and associated winnings, and may result in permanent Account closure.

7.4 Promotion Modifications

tuna55 reserves the right to modify, suspend, or terminate any ongoing promotion at any time without prior notice, provided that such changes do not unfairly prejudice Members who have already begun fulfilling a Wagering Requirement in good faith.

8 Betting & Gaming Rules

8.1 Bet Acceptance

A Bet is only accepted and binding once tuna55 confirms it via an on-screen confirmation and the amount is deducted from your Account balance. tuna55 reserves the right to refuse, limit, or void any Bet at its sole discretion — including Bets placed on incorrect odds resulting from a technical error or human error in odds compilation.

8.2 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all bet types and markets. These limits are displayed on the relevant game or market interface and may vary by event type, market, Member account tier, and time of day. tuna55 reserves the right to adjust stake limits at any time without prior notice.

8.3 Sports Betting

All sports bets — including single bets, Asian handicap, over/under, mix parlay (accumulator) bets, and live in-play betting — are subject to tuna55's Sports Betting Rules, which form part of these Terms. Key provisions include:

In the event of a match abandonment or postponement beyond 12 hours of the original scheduled kick-off, all single bets on that match will be voided and stakes returned. Mix parlay bets will be recalculated with the voided selection removed.
Results are settled according to the official result at the end of regular time (90 minutes for football), unless the specific market specifies otherwise (e.g., including extra time or penalties).
BRI Liga 1, Piala AFF, and Timnas Indonesia international matches are treated as standard football events under these rules.
Voor bola (handicap) markets are settled in accordance with the Asian Handicap standard rules displayed on the relevant market.

8.4 Live Casino & Slots

All live casino games (including those provided by Evolution Gaming, Pragmatic Play Live, and other studio partners) and slot games are governed by the individual game rules provided within each game interface. Certified Random Number Generators (RNGs) are used for all non-live game outcomes. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session results.

8.5 Togel Markets

All togel lottery markets on tuna55 are settled according to the official draw results published by the relevant official draw organization for each market (SGP, HK, SDY, and others). tuna55 accepts no liability for delays in official draw announcements. In the event of a draw cancellation, all affected togel bets will be voided and stakes refunded.

9 Prohibited Conduct

The following activities are strictly prohibited on the tuna55 Platform. Engaging in prohibited conduct may result in immediate Account suspension, permanent closure, forfeiture of all balances, and where applicable, legal action:

Registering more than one Account or using another person's Account.
Providing false, misleading, or fraudulent registration or KYC information.
Using the Platform for money laundering, fraud, or any other illegal financial activity.
Colluding with other Members or third parties to manipulate game or betting outcomes.
Using automated software, bots, scripts, or artificial intelligence tools to place Bets or exploit any aspect of the Platform.
Exploiting software bugs, technical errors, or incorrectly displayed odds to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
Engaging in arbitrage betting, matched betting, or any other strategy designed solely to generate guaranteed profits from promotional offers.
Attempting to access, modify, reverse-engineer, or interfere with the Platform's source code, infrastructure, or security systems.
Harassing, threatening, or engaging in abusive behavior toward tuna55 staff or other Members.
Allowing a minor (any person under 21 years of age) to use your Account or access the Platform through your devices.

10 Intellectual Property

All content on the tuna55 Platform — including but not limited to the tuna55 brand name, logo, website design, graphics, text, software, game interfaces, and data feeds — is the proprietary intellectual property of tuna55 or its licensed content providers. All rights are reserved.

Members are granted a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. This license does not permit you to reproduce, copy, distribute, publish, scrape, frame, or create derivative works from any part of the Platform without prior written consent from tuna55.

11 Privacy & Data

tuna55 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

tuna55 will not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required for the lawful operation of the Platform and compliance with applicable regulations.

12 Responsible Gaming

tuna55 is committed to promoting responsible gambling and player well-being. We provide a range of tools to help Members manage their gaming activity, including deposit limits, session time reminders, loss limits, and self-exclusion options. Full details are available on our Responsible Gaming page.

You must be 21 years of age or older to use tuna55 Services. tuna55 reserves the right to impose additional restrictions on any Account where there is reason to believe the Member may be experiencing gambling-related harm, without prior notice and at our sole discretion.

Need Help? If you feel that gambling is negatively affecting your life, contact our 24/7 support team to activate self-exclusion or seek guidance. Gambling should always be an enjoyable form of entertainment — not a solution to financial problems.

13 Limitation of Liability

To the fullest extent permitted by applicable law, tuna55 and its directors, employees, agents, and service providers shall not be liable to you for any indirect, incidental, special, consequential, or punitive loss or damage — including but not limited to loss of profits, loss of data, loss of opportunity, loss of goodwill, or any gambling losses — arising from your use of or inability to use the Platform, regardless of whether tuna55 was advised of the possibility of such damages.

tuna55's total aggregate liability to any Member in connection with these Terms and the Services shall not exceed the total amount of Real Money deposits made by that Member to their tuna55 Account in the 30-day period immediately preceding the event giving rise to the claim.

tuna55 does not warrant that the Platform will be error-free, uninterrupted, or free of viruses or other harmful components. You access and use the Platform entirely at your own risk. tuna55 shall not be responsible for losses arising from scheduled or unscheduled platform maintenance, third-party payment provider failures, telecommunications outages, or force majeure events.

14 Termination

14.1 Termination by tuna55

tuna55 reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms, suspected fraud or illegal activity, failure to complete KYC verification, Account inactivity for a period of 12 consecutive months, or any other reason at our sole reasonable discretion.

14.2 Termination by Member

You may close your Account at any time by contacting tuna55 customer support. Account closure requests will be processed within 3 business days. Any Real Money balance remaining in your Account at the time of closure (subject to completed KYC and applicable Wagering Requirements) will be refunded to your verified payment method. Bonus Funds are forfeited upon Account closure.

14.3 Effect of Termination

Upon termination of your Account, your license to use the Platform is immediately revoked. Provisions of these Terms that by their nature should survive termination — including Sections 9, 10, 13, and 15 — shall remain in full force and effect.

15 Governing Law

These Terms & Conditions are governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming platforms operating in the Asia-Pacific region. tuna55 operates under an internationally issued gaming license and complies with internationally recognized anti-money laundering (AML) and responsible gaming standards.

Any dispute arising from or in connection with these Terms that cannot be resolved informally through our customer support process shall be submitted to binding arbitration. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on both parties.

Nothing in this clause limits tuna55's right to seek injunctive or other equitable relief from a competent court in connection with intellectual property infringement, fraud, or unauthorized access to the Platform.

16 Amendments

tuna55 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, tuna55 will notify registered Members by email or via an in-platform notification at least 7 days before the changes take effect, except where immediate amendment is required by law or to prevent fraud or harm to Members.

The most current version of these Terms will always be accessible at https://tuna55.cam/terms-conditions. The effective date displayed at the top of this page reflects the date of the latest published revision. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

17 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the tuna55 support team through any of the following channels:

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 directly through the tuna55 Platform
Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
Languages: English and Bahasa Indonesia
Response Time: Live chat responses within minutes; email responses within 24 hours

Formal Complaints: Formal written complaints submitted to [email protected] will receive a substantive written response within 5 business days (WIB). Please include your Account username, a description of the issue, and any relevant supporting documentation to allow us to investigate your complaint efficiently.